Zenguy vs Loom: When Each One Wins

If you’ve reached this page, you probably already know what each tool does. The question isn’t “which is better” — it’s “which fits the way I actually work.” Let’s get specific.

The 30-second TL;DR {#tldr}

• Pick Loom if you want a polished cloud workspace with viewer analytics, comments per video, team folders, and you don’t mind paying $15/seat/month or living with a 5-min cap on free.
• Pick Zenguy if you want a calm Mac-native app, want unlimited recording on the free plan, prefer files on your own machine, and care about export quality (GIF / MP4 / WebM out of the box).

Loom is a workspace. Zenguy is a tool. Both are fine — they’re solving different shapes of problem.

Feature-by-feature comparison {#feature-table}

The honest summary: Loom has more features, Zenguy has fewer constraints. Whether that’s a win depends on what you spend your day doing.

Use case: async standups {#async-standups}

Daily team updates, 60–90 seconds, ~10 viewers, watched once.

• Zenguy wins if your team is small, lives mostly in Slack/Linear, and you want the lowest-friction tool. Press hotkey, talk for 90 seconds, paste link, done. No viewer accounts.
• Loom wins if you’ve got a large async-first org, want comment threads under each update, and care about analytics on who watched what.

If you’re under 10 people: Zenguy. Over 50 people, especially distributed: Loom probably earns its seat price.

Use case: sales prospecting {#sales}

Personalized “hey [name], saw your team is hiring SREs…” video to a cold prospect.

Loom wins. Loom’s share page has CTAs, viewer analytics (“they watched 80% — re-engage now!”), and integrations into HubSpot/Salesforce. That entire layer is what you’re paying for.

Zenguy doesn’t try to be a sales tool. We’d actively recommend Loom or Vidyard if this is your daily workflow.

Use case: bug repros {#bug-repros}

Engineer captures a 30-second clip of a broken UI, attaches to Linear/GitHub, moves on.

Zenguy wins, decisively. Three reasons:

1. GIF export. GIFs render inline in GitHub issues. MP4s require a click and a video player. Loom doesn’t export GIFs — you’d embed the share link and hope GitHub renders the preview, which it sometimes doesn’t.
2. No watermark, no chrome. A bug repro is a piece of evidence. The fewer brand elements, the cleaner the artifact.
3. Unlimited length on free. A flaky bug sometimes takes 4 minutes to reproduce. With Loom free, you’d hit the cap before reproducing.

See our bug repro playbook for the full process.

Use case: customer support {#customer-support}

“Here’s a 90-second video showing exactly how to fix your issue.”

It’s a tie, but for different reasons:

• Loom has the polished customer-facing share page, comments, and integrations with helpdesk tools (Zendesk, Intercom). If your support team handles 100+ tickets/day with video, the polish matters.
• Zenguy is faster per-clip and the share link experience is identical for the recipient. For low-volume support, Zenguy’s friction tax is lower.

We have a longer write-up on video for customer support covering both flows.

Switching, in practice {#switching}

If you’re already on Loom and just want to try Zenguy: install Zenguy, record a clip, paste the link. The recipient experience is identical. You’ll know within an hour whether the trade-offs feel right.

If you have legacy Loom links you don’t want to break: keep your Loom account. Free both ways. Zenguy isn’t trying to replace Loom — it’s trying to be the right tool for the cases where Loom is overkill.